Resources for Medicare Agents | Iora Primary Care

Providing better care for adults 65+ starts with communication between our healthcare team, patients, insurance providers and Medicare agents. Our team brings together every part of the healthcare system to work together toward one goal – happier, healthier patients.

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Medicare Agent Resource Center

Are you a Medicare agent? Learn more about our approach to senior care and view our Medicare Agent Resource Center to understand what Iora Primary Care is all about. Prefer live training? Contact us at 800-482-4672 or [email protected] and we’ll get someone in touch ASAP to tailor a training session specific to your team.

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Our patients inspire the work we do. Hear more about their experience at Iora Primary Care.

Iora’s Care Partnership Program and You

Iora considers medicare agents crucial to our vision of restoring humanity to healthcare. We invite you to help us make healthcare easier, more accessible, and more personal for our members through our Care Partnership Program (CPP).

CPP utilizes agent-administered surveys to help us improve our patient onboarding, engagement, and care delivery
For your time, we will compensate you for each survey submitted

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Frequently Asked Questions

What if my client has questions or would like to schedule their first appointment?

Your client may call us at 800-482-4672 and our team will help answer questions and schedule their first appointment.

What types of information and/or resources can you provide brokers?

We are committed to our broker partnerships and our Broker Support Team is ready to help you! The Iora Broker Support Team is comprised of multiple team members, available Monday-Friday from 8am-8pm EST to answer your calls and emails. You can contact them at 800-482-4672 or [email protected]. They are your immediate point of contact for your concerns, client issues, and partnership requests. Additionally, they can help onboard your client, schedule their first appointment and coordinate transportation if needed.

Do you only accept adults 65+ at Iora Primary Care?

Our practices are exclusive to serving Medicare-eligible individuals 65 and older. Knowing that seniors have health needs that are unique to their age group, we’ve built a team and space to meet them. We have geriatrician-led teams, team members who are passionate about caring for aging adults, and are experts on the health issues of seniors.

Which plans do you accept?

We accept traditional medicare with or without most supplement plans at all of our practices. Our Medicare Advantage plans vary by state. Please see below which plans we accept in your state:

- Phoenix – Medicare Advantage plans from Aetna, AllWell, Cigna, Devoted Health and Humana.
- Tucson – Medicare Advantage plans from Aetna, AllWell, Cigna and Humana.
- Colorado – Medicare Advantage plans from Cigna, Humana and UnitedHealthcare.
- Georgia – Medicare Advantage plans from Aetna, Cigna, Humana, UnitedHealthcare and Wellcare.
- Hyannis, Massachusetts – Tufts Medicare Preferred HMO, Tufts Health Plan Senior Care Options (HMO-SNP) plans, and Medicare Advantage plans from BCBS and UnitedHealthcare.
- North Carolina – Medicare Advantage plans from Blue Cross NC, Cigna, Humana, UnitedHealthcare and Wellcare.
- Texas – Medicare Advantage plans from Aetna, Cigna, Devoted Health, Humana and Wellcare.
- Washington – Medicare Advantage plans from Humana and UnitedHealthcare.

Which Medicare supplement plans do you accept?

We accept Supplement Plans A – N at all practices. To find out if we can accept another supplement that your client may have, call the Broker Support Team at 800-482-4672.

Do you have specialists or imaging in the office?

We have an onsite lab at each practice and a behavioral health specialist available to patients as needed. We do not do imaging or have additional specialists in our offices. We refer our patients to their preferred providers, or have recommended providers that we work closely with if our patients don’t already have one.

Which hospitals can you admit to/do you work with?

We help our patients navigate the healthcare system and work with specialists/hospitals that provide them with exceptional care. Therefore, while we will work with everyone who is in-network with a patient’s insurance plan, we prefer to work with specialists/hospitals that are open to working collaboratively with us for the benefit of our patients.

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How can we support you?

Do you or your client have additional questions? Have a client concern we can help resolve? How about help scheduling your client’s first appointment? Our Broker Support Team is a quick call away at 800-482-4672 from 8am-8pm EST Monday – Friday. After hours? Email us at [email protected] and we’ll get back to you. Your feedback is always welcome!

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Our entire care team works with the patient on what’s most important

We help handle the endless paperwork and phone calls

We give patients all the time they need, there are no rushed appointments

Welcome your clients to the Iora community

Iora Primary Care is currently welcoming new patients. You can be sure your clients won’t need a new doctor each year, giving you time back to focus on growing your client base. Tell us a bit about your client and we’ll be in touch with them shortly to welcome them to the Iora community.

Medicare Agent Resources

Medicare Agent Resource Center

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