Save LocationIora Primary Care:
Surprise – Cotton Lane
A doctor's office in Surprise, AZ for adults on Medicare.
17014 W Bell Rd, Suite 100
Surprise, AZ 85374
Become a Patient:
Phone: 480-712-8140
Email: [email protected]
Current Patients:
Phone: 623-866-4484
Email: [email protected]
Fax: 844-327-6864
Practice Hours:
Monday 9am-5pm
Tuesday 9am-5pm
Wednesday 9am-5pm
Thursday 9am-5pm
Friday 9am-5pm
Trouble getting here? We can help, call us at 480-712-8140.
Areas Served
We serve patients in the Greater Phoenix area including Sun City Grand, Waddell, Bumstead and Surprise.
General
The Surprise - Cotton Lane practice is located in the plaza on the NE corner of Bell Rd and Cotton Lane. The site is to the east of the ACE Hardware.
Parking
There is a parking lot directly out front of the practice.
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Learn MoreWe're more than just a doctor’s office
At Iora Primary Care, your health is what matters most. Relationship-based healthcare means we’re here for you when you're sick and when you’re healthy. To help you thrive in every part of your life, your care team and providers at our Surprise – Cotton Lane doctor’s office are committed to providing the best possible care, whenever you need us.
Every day, we continue to discover new ways to better serve adults 65+ in the local community.
24/7 access to a primary care provider, available by phone
Same and next day appointments for current patients with acute needs
Transportation when you need help getting to your appointments
On-site laboratories for convenient, one-stop service
Our care model is built around YOU
The relationships we build with our patients are foundational to our work. Your Surprise care team is made up of your primary care provider, Health Coach, and other healthcare professionals, and we’re here to work with you, your family, and your local specialists, to find the right solutions for your unique needs. We want to learn your goals and challenges, so we can help you live your healthiest life.
You
Your Primary Care Provider
Your Primary Care Provider
Experienced primary care physicians like Rayette Casiano focus on one priority — you.
Your Health Coaches
Your Health Coaches
Health Coaches like Makayla Blair are caring, helpful and always on your side.
Friends & Family
Friends & Family
We keep whomever is important to you in the loop too.
Your Helping Hands
Your Helping Hands
Friendly team members like Toni Jo Imperial are always ready to help when you call, email or visit.
Your Insurance
Your Insurance
We work closely with your insurer to help you get the most out of your plan.
Your Specialists
Your Specialists
We'll communicate and collaborate with your other doctors—not just read your records.
Your Nurses
Your Nurses
Nurses like Stephanie Piersee help you navigate healthcare at home, the hospital or in our office.
Your Whole Health Services
Your Whole Health Services
Professionals like Sarah Anderson help you with habits, behaviors, stress, and emotional concerns as part of your overall care.
Provider Spotlight
Meet Melanie Lane, MD
Physician
Melanie enjoys empowering older adults to stay active - physically, emotionally, mentally, socially and spiritually.
Rayette Casiano, MD
Care Team Medical Director & Physician
Melanie Lane, MD
Physician
Mary McGee
Health Coach
Makayla Blair
Health Coach
Meg Morita
Health Coach
Stephanie Piersee
Team Nurse
Wendy Kolb, RN
Team Nurse
Sarah Anderson, PhD
Behavioral Health Specialist
Toni J. Imperial
Operations Assistant
Rivea Romero
Operations Assistant
Jessica Martinez
Operations Assistant
Auna Jones
Care Team Manager
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We help you get more from your health insurance
Insurance can be tricky, but we’re here to help you get the best coverage from your plan. Whether you’re working with a local Medicare agent or you have questions about how to find a Medicare agent, our patient enrollment coordinators are here to help.
We accept several Medicare Advantage plans, including AllWell, Devoted Health, and Humana, as well as traditional Medicare with most supplement plans. If you have questions about your eligibility, call us at 480-712-8140 or email us at [email protected] to learn more about which Medicare plans we accept.
Virtual Tour
Take a tour of an Iora Primary Care practice from the comfort of your own home before scheduling your first visit.
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Do you find yourself having to urinate often? You’re not alone. Learn more about functional incontinence.
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Schedule a virtual visit with a primary care provider
We’re here to meet your needs, whether you’re new to our Surprise – Cotton Lane practice or you’re an established patient. Virtual visits are available, and you can talk to your primary care provider — by video or phone — from the comfort and safety of your home.
- Meet virtually with your primary care provider for your appointments.
- Easily invite a caregiver or loved one to your virtual visit.
- Allow your care team to get to know your home environment.
Learn More About Virtual Visits
What our patients say about us
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"Thanks so much for calling. I always have you guys in my mind to come for help whenever anything happens to me. Thank you so much for caring."
— Iora patient, Phoenix, AZ
"I was more than a number. I was a patient with a problem and concerns. That's important to me. They listen. They understand how I feel and my fears."
— Iora patient, Glendale, AZ
"There was a lot of concentration in regards to you...They never seemed rushed."
— Iora patient, Phoenix, AZ