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Frequently Asked Questions About the Coronavirus

While the COVID-19 outbreak continues, we are continuing to find ways to be there for our patients and to keep our patients and seniors in the community informed and safe.  Below are our answers to commonly asked questions.  If you have further questions, please reach out to your first line of defense – your primary care provider.  We have also compiled a range of relevant resources on our Live Better Blog, from how to prepare for a virtual visit to tips for coping during times of high stress.

Senior woman wearing mask outside and smiling.

Frequently Asked Questions

Iora is taking the threat very seriously. We have implemented a number of new and updated processes and procedures to best protect our patients and team members. 

We’re caring for patients in-person, by video, or over the phone—whichever way you’re most comfortable.

For those patients coming in for an in-person visit, we are following strict guidance on face mask usage and limiting visitors that come. We still want to make sure that family and/or caregivers can join visits, but because of the heightened risk, we ask that they join by phone or video whenever possible.

Yes, we are accepting new patients. We’re caring for patients in-person, by video, or over the phone—whichever way you’re most comfortable.

Iora patients should call us. If you do not feel well, call. As always, we are available 24/7 for our patients and want to hear from you.

We are limiting the number of visitors at our practice to reduce the chance of exposure to COVID-19. We encourage patients’ families and caregivers to join visits via phone or video. If your visitor is not able to join via phone or video, we are allowing one visitor to attend the appointment per patient. All visitors will be asked to follow the same screening guidelines as our patients in order to physically attend.

As of December 2020, we are now offering our current patients Rapid Flu and COVID POC Testing. We are recommending people get tested only if they have symptoms or have been exposed to COVID-19. Otherwise, the safest place for you is to be home, physically distancing yourself from others.

We are encouraging all Iora patients who may have symptoms or are concerned about a recent exposure, to please call their care team directly and they can help you with the next steps.

Like most outpatient primary care practices, we currently do not have a supply of the COVID-19 vaccine at Iora Primary Care to distribute to patients. All vaccines will be distributed through the state. We are applying with the state to receive a supply; however, the determination of how vaccines will be distributed is still up to our state and local health officials.

When we have more information about the availability of vaccines – even if it means that we direct you to a different location for the shots – we will pass that information to you as soon as possible. The most important thing is that you get vaccinated as soon as you can.

Yes, it’s important that we have the most accurate patient record for you in order to provide you with great care. Please take a few minutes to let us know if you have received the COVID-19 vaccine. Call your care team directly or send us a note through the Chirp patient portal to let us know your vaccine status. 

In short, we do not know yet how long immunity from vaccines will last. Because COVID-19 is still a relatively new disease, scientists are still learning how long the vaccines protect you. The data so far suggests that the vaccine will protect us for at least 6 months, and we do anticipate that a booster dose may be needed in the future. 

What we do know so far from data, is that COVID-19 vaccines are the most effective tool we have to keep you from getting COVID-19. Getting a COVID-19 vaccine will also help keep you from getting seriously ill even if you do get COVID-19. We know that COVID-19 vaccines are safe and effective, and these vaccines cannot give you COVID-19.

All vaccines available to the public in the U.S., including COVID-19 vaccines, must go through the process of approval by the FDA. There are many strict protections in place, and scientists and doctors who study vaccines at the FDA, to help ensure that these COVID-19 vaccines are safe. This is to ensure ultimate safety and success for the general public. 

While the vaccine may be new, scientists have been studying similar vaccines for viruses like this coronavirus for many years now, which is one of the reasons they were able to move so quickly with COVID-19.

Iora is following the COVID-19 vaccine plans very closely. Our top goal is to help our patients get access to a vaccine as soon as possible. We are sending email updates as our main communication tool to get patients the most updated information.  Current patients can review the most recent patient announcements, and sign up for future updates here: 

In this time of social distancing and self-quarantines, there are plenty of relaxation techniques to ease your anxiety. Check out these tips and resources from our team of Behavioral Health Specialists to help you uncover how to ease anxiety through managing stress, combatting “low” moods and developing a consistent routine.

We know that it’s hard to be at home without being with others. To help stay connected, we will be hosting some events online for the community. Follow us on Facebook to get notified of upcoming events and see past events.

We’ve also compiled some free resources on our blog to help keep your brain active and keep you connected while you are at home.

For the most up-to-date information, please consult the CDC for the full and latest Situation Summary. We will also be sharing updated information on our Live Better Blog.

Yes. We know it isn’t easy but please stay home as much as possible to reduce your risk of being exposed. If you have to leave the house, avoid crowds, keep away from others who are sick, follow the CDC advice and wear a mask or cloth face covering, limit close contact and wash your hands often. You can find more information on Iora’s blog ( and of course on the CDC site:

Senior couple wearing masks and walking outside.

“We are in this together and are here for you, our patients.”

– Rushika Fernandopulle, Co-Founder and CEO

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Coronavirus vs. the Flu: Important Facts and Differences

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Simple Relaxation Exercises You Can Use Today

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9 Free Mental Health Apps To Ease Stress & Anxiety

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What Is Mindfulness Meditation? Benefits, Practices and How it Works

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How to Prepare for a Virtual Visit with Your Care Team

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How to Order Prescriptions Online

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Tech Literacy for Seniors: Tips for Learning New Technology

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5 Causes of Caregiver Burnout & Fatigue

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Get Connected: 4 Long-Distance Grandparenting Ideas

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What You Should Do if You’ve Been Exposed to Coronavirus

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Frequently Asked Questions About the Coronavirus with Dr. John Po

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Precautions for Coronavirus: Tips For Staying Safe and What To Do If You’re Feeling Sick

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Senior man sits on his couch while texting on his phone

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