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Frequently Asked Questions About the Coronavirus

While the COVID-19 outbreak continues, we are continuing to find ways to be there for our patients and to keep our patients and seniors in the community informed and safe.  Below are our answers to commonly asked questions.  If you have further questions, please reach out to your first line of defense – your primary care provider.  We have also compiled a range of relevant resources on our Live Better Blog, from how to prepare for a virtual visit to tips for coping during times of high stress.

Senior woman wearing mask outside and smiling.

Frequently Asked Questions

Iora is taking the threat very seriously. We have implemented a number of new and updated processes and procedures to best protect our patients and team members. We quickly shifted much of our care to telephone and video visits and have implemented a tablet loaner pilot program for those patients who don’t have the technology to participate in a video visit. We know that in-person care continues to be important and have initiated creative solutions for some in-person needs including drive-thru INRs where patients do not need to leave their car to get the INR test. For those patients coming in for an in-person visit, we are following strict guidance on face mask usage and limiting visitors that come. We still want to make sure that family and/or caregivers can join visits, but because of the heightened risk, we ask that they join by phone or video whenever possible.

Yes, we are accepting new patients. Iora Primary Care will be serving as many patients as possible with telephone and video appointments rather than in person, first. If the provider determines that an in-person appointment is needed, they will set up an in-person visit with the patient. There is so much we can do to help our patients over the phone or video which will allow patients to stay safe at home. And what we know is that the safest place for people to be right now is home.

Iora patients should call us. If you do not feel well, call. As always, we are available 24/7 for our patients and want to hear from you.

We are limiting the number of visitors at our practice to reduce the chance of exposure to COVID-19. We encourage patients’ families and caregivers to join visits via phone or video. If your visitor is not able to join via phone or video, we are allowing one visitor to attend the appointment per patient. All visitors will be asked to follow the same screening guidelines as our patients in order to physically attend.

As of December 2020, we are now offering our current patients Rapid Flu and COVID POC Testing. We are recommending people get tested only if they have symptoms or have been exposed to COVID-19. Otherwise, the safest place for you is to be home, physically distancing yourself from others.

We are encouraging all Iora patients who may have symptoms or are concerned about a recent exposure, to please call their care team directly and they can help you with the next steps.

Like most outpatient primary care practices, we currently do not have a supply of the COVID-19 vaccine at Iora Primary Care to distribute to patients. All vaccines will be distributed through the state. We are applying with the state to receive a supply; however, the determination of how vaccines will be distributed is still up to our state and local health officials.

When we have more information about the availability of vaccines – even if it means that we direct you to a different location for the shots – we will pass that information to you as soon as possible. The most important thing is that you get vaccinated as soon as you can.

The COVID-19 vaccines delivery and allocation is determined by each state (and at times, each county). The state and counties all have their own vaccine “roll out” plans that determine who is eligible and when.  This information changes often. We recommend staying up to date with your state and county Department of Health website to learn where and when to register for the vaccine. Appointments are always based on supply. They will add more appointment spots when they have more vaccines to give. Keep checking your local vaccination locations. 


Iora is working hard to get the vaccine in our practices. However, at this time we have not yet heard from the states if or when we will get doses.  We are committed to helping our patients get access to vaccines as soon as possible. Once we learn about available vaccines in our areas, we are sending updates to patients through email updates. 

Iora is following the COVID-19 vaccine plans very closely. Our top goal is to help our patients get access to a vaccine as soon as possible. We are sending email updates as our main communication tool to get patients the most updated information.  Current patients can review the most recent patient announcements, and sign up for future updates here: 

All vaccines available to the public in the U.S., including COVID-19 vaccines, must go through the process of approval by the FDA. There are many strict protections in place, and scientists and doctors who study vaccines at the FDA, to help ensure that these COVID-19 vaccines are safe. This is to ensure ultimate safety and success for the general public. 

While the vaccine may be new, scientists have been studying similar vaccines for viruses like this coronavirus for many years now, which is one of the reasons they were able to move so quickly with COVID-19.

In this time of social distancing and self-quarantines, there are plenty of relaxation techniques to ease your anxiety. Check out these tips and resources from our team of Behavioral Health Specialists to help you uncover how to ease anxiety through managing stress, combatting “low” moods and developing a consistent routine.

We know that it’s hard to be at home without being with others. To help stay connected, we will be hosting some events online for the community. Follow us on Facebook to get notified of upcoming events and see past events.

We’ve also compiled some free resources on our blog to help keep your brain active and keep you connected while you are at home.

For the most up-to-date information, please consult the CDC for the full and latest Situation Summary. We will also be sharing updated information on our Live Better Blog.

Yes. We know it isn’t easy but please stay home as much as possible to reduce your risk of being exposed. If you have to leave the house, avoid crowds, keep away from others who are sick, follow the CDC advice and wear a mask or cloth face covering, limit close contact and wash your hands often. You can find more information on Iora’s blog ( and of course on the CDC site:

Senior couple wearing masks and walking outside.

“We are in this together and are here for you, our patients.”

– Rushika Fernandopulle, Co-Founder and CEO

COVID-19 Resources

Check out our COVID-19 Resources for the latest updates on coronavirus and helpful tools for staying healthy and safe.

How Does COVID-19 Testing Work: What Seniors Should Know

Learn about the COVID-19 testing process – when to get tested, how to prepare and how to find a local COVID-19 testing facility near you.

Celebrate the Holidays Safely: From Virtual Holiday Celebrations to Socially Distanced Gatherings

Want to know how to celebrate the holidays safely this season? Here’s how!

10 Fall Activities to Get You Moving and Out of the House

Craving human interaction? Here are 10 socially distant fall activities recommended by our care team members.

Coronavirus vs. the Flu: Important Facts and Differences

Learn the important facts about COVID-19 and the flu, as well as what you can do to protect yourself and your loved ones.

Tech Literacy for Seniors: Tips for Learning New Technology

While learning a new technology is a challenge, our list of tips will help guide you and keep you frustration-free.

What You Should Do if You’ve Been Exposed to Coronavirus

If you have been exposed to – or believe that you have contracted Coronavirus (COVID-19), here are some guidances on what to do.

Things To Do at Home While Social Distancing: Tips for Seniors

Quarantine can leave many of us feeling lonely and anxious. Yet, a few coping tips can help us manage emotions and survive physical distancing.

Iora’s Guidance as Non-Essential Businesses Reopen

As many businesses in certain parts of the country begin to reopen, Iora Primary Care wants to emphasize that COVID-19 is still active.

Frequently Asked Questions About the Coronavirus with Dr. John Po

An interview with Iora Primary Care’s very own infectious disease specialist on taking precautions and being responsible during COVID-19.

5 Quarantine Mental Self Care Tips To Help You During COVID-19

As the COVID-19 pandemic continues, the amount of daily news and reports can feel overwhelming. Learn key quarantine coping skills to stay positive.

Coronavirus Myths vs. Truths

While we continue to learn more about COVID-19, it can seem like there is more misinformation than fact out there. Here, we will debunk coronavirus myths and supply the facts you need to know.

Protecting Seniors: Avoiding Coronavirus Scams and Phishing

With more seniors in quarantine, reports are emerging of coronavirus scams. Here, we will identify coronavirus scams and how to protect yourself.

Quarantine Resources for Seniors

Being in quarantine can be challenging, but now there are more fun and free online resources for seniors to use at home than ever before.

Tips to Calm Anxiety From a Behavioral Health Specialist

In this time of social distancing and self-quarantines, there are plenty of relaxation techniques to ease your anxiety.

Precautions for Coronavirus: Tips For Staying Safe and What To Do If You’re Feeling Sick

Given the growing concern and daily news about COVID-19 (coronavirus), we want to share some tips for staying healthy as well as guidance on what to do if you feel sick.

Senior couple reviewing medication instructions on tablet.

Schedule a virtual visit with a primary care provider

Now more than ever, we’re here to help you get the best care possible. Whether you’re new to Iora Primary Care or you’re an established patient, by scheduling a virtual visit, you can talk to your Medicare primary care provider — by phone or video — from the comfort and safety of your home.

  • Meet virtually with your primary care provider for your appointments.
  • Easily invite a caregiver or loved one to your virtual visit.
  • Allow your care team to get to know your home environment.