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Frequently Asked Questions About the Coronavirus

While the COVID-19 outbreak continues, we are continuing to find ways to be there for our patients and to keep our patients and seniors in the community informed and safe.  Below are our answers to commonly asked questions.  If you have further questions, please reach out to your first line of defense – your primary care provider.  We have also compiled a range of relevant resources on our Live Better Blog, from how to prepare for a virtual visit to tips for coping during times of high stress.

Senior woman wearing mask outside and smiling.

Frequently Asked Questions

Iora is committed to keeping our patients, team members and the greater community safe during this pandemic. We have implemented a number of processes and procedures, and are following the latest guidance from the Centers for Disease Control and Prevention (the CDC) for medical practices and healthcare facilities to best protect you.

We’re caring for patients in-person, by video, or over the phone—whichever way you’re most comfortable.

For those patients coming in for an in-person visit, we are following strict guidance on face mask usage and limiting visitors that come. We still want to make sure that family and/or caregivers can join visits, but because of the heightened risk, we ask that they join by phone or video whenever possible.

The Delta variant is an important reason why we strongly encourage vaccination now. Vaccination is your best protection against this disease and any variants. Although less likely, fully vaccinated people can still get COVID.

If you are fully vaccinated and are at a high risk for a weakened immune response, we continue to recommend avoiding large or indoor groups and events. Please wear a mask if you are around lots of people. To be safer, you should focus on small group activities, with other vaccinated individuals.

If you are unable to get vaccinated or choose not to, please continue to wear a mask and practice physical distancing indoors and in other situations.

Yes we are offering our current patients Rapid Flu and COVID POC testing. We are encouraging all Iora patients who may have symptoms or are concerned about a recent exposure, to please contact their care team directly and they can help you with the next steps.

We continue working with suppliers to make vaccines available at Iora. The number of doses we have on hand may vary by location and change from week to week. For the most updated information, we recommend signing up for Iora Updates to learn when we have vaccination clinics, or contact your care teams directly if you are interested in scheduling a vaccine appointment.

You can always search the national vaccine location finder for a vaccine near you: https://www.vaccines.gov/

Yes, it’s important that we have the most accurate patient record for you in order to provide you with great care. Please take a few minutes to let us know if you have received the COVID-19 vaccine. Contact your care team directly or send us a note through the Chirp patient portal to let us know your vaccine status. 

Because COVID-19 is still a relatively new disease, scientists are still learning how long the vaccines protect you. What we do know so far from data, is that COVID-19 vaccines are the most effective tool we have to keep you from getting COVID-19. Getting a COVID-19 vaccine will also help keep you from getting seriously ill even if you do get COVID-19. We know that COVID-19 vaccines are safe and effective, and these vaccines cannot give you COVID-19.

All vaccines available to the public in the U.S., including COVID-19 vaccines, must go through the process of approval by the FDA. There are many strict protections in place, and scientists and doctors who study vaccines at the FDA, to help ensure that these COVID-19 vaccines are safe. This is to ensure ultimate safety and success for the general public. 

While the vaccine may be new, scientists have been studying similar vaccines for viruses like this coronavirus for many years now, which is one of the reasons they were able to move so quickly with COVID-19.

Iora is monitoring the COVID-19 pandemic very closely and keeping our patients informed through electronic announcements. If you wish to be included in these announcements, current patients may sign up online.

For the most updated and general information about the COVID-19 pandemic, we recommend viewing the latest directly on the Centers for Disease Control and Prevention website. Specifically we suggest the CDC’s Situation Summary, Guidance for Older Adults, and Guidance for Adults at High Risk.

Yes, we are accepting new patients. We’re caring for patients in-person, by video, or over the phone—whichever way you’re most comfortable.

If you are an Iora patient and do not feel well, contact us. As always, we are available 24/7 for our patients and want to hear from you.

We are limiting the number of visitors at our practice to reduce the chance of exposure to COVID-19. We encourage patients’ families and caregivers to join visits via phone or video. If your visitor is not able to join via phone or video, we are allowing one visitor to attend the appointment per patient. All visitors will be asked to follow the same screening guidelines as our patients in order to physically attend.

Senior couple wearing masks and walking outside.

“We are in this together and are here for you, our patients.”

– Rushika Fernandopulle, Co-Founder and CEO

COVID-19 Resources

Check out our COVID-19 & stay at home resources for helpful tools for staying healthy and safe during this time.

Free or Reduced-Cost Therapy and Mental Health Resources for BIPOC

Mental health and wellness is important now more than ever. Find free and reduced-cost BIPOC mental health resources for seniors.

11 Fun Free or Low-Cost Spring Activities for Seniors to Get Outdoors

Spring is in bloom! Check out these fun, low-cost outdoor spring activities for seniors recommended by our Behavioral Health Specialists.

Benefits of Telehealth for Seniors

Telehealth, or virtual doctor visits, offer a variety of benefits to seniors who may not want to or be able to make it into their provider’s office.

How Does COVID-19 Testing Work: What Seniors Should Know

Learn about the COVID-19 testing process – when to get tested, how to prepare and how to find a local COVID-19 testing facility near you.

5 Winter Safety Tips for Seniors

To get the most out of the winter months, stay informed with our winter safety tips for seniors.

Does Medicare Pay for Home Health Care?

Are you or a loved one considering home health care? Learn more about Medicare home health coverage and if you qualify.

5 Tips For Coping with Holiday Depression

Experiencing stress and anxiety related to the holidays? Here are some tips for coping with holiday depression.

Celebrate the Holidays Safely: From Virtual Holiday Celebrations to Socially Distanced Gatherings

Want to know how to celebrate the holidays safely this season? Here’s how!

The Grieving Process: 9 Things to Know

Grief is a painful part of life we all must go through. It’s important to understand the grieving process and allow yourself to heal.

Senior Loneliness: 7 Ways to Reduce Social Isolation

Loneliness is proven to have a significant effect on one’s health. Here we share seven ways for you to reduce isolation and connect with others.

Easy Online Volunteering Opportunities for Seniors

You can give back and keep your mind active while staying safe from COVID-19. Check out these ways to volunteer online.

Coronavirus vs. the Flu: Important Facts and Differences

Learn the important facts about COVID-19 and the flu, as well as what you can do to protect yourself and your loved ones.

Simple Relaxation Exercises You Can Use Today

Relaxation does not always come naturally to us. Learn what relaxation is and is not, and how to enhance your well-being through the implementation of relaxation exercises.

9 Free Mental Health Apps To Ease Stress & Anxiety

Help manage your daily mental health with these 9 free mobile apps.

What Is Mindfulness Meditation? Benefits, Practices and How it Works

Looking for a simple way to improve your overall health? Mindfulness meditation is a great health habit that you can begin practicing today for better health.

How to Prepare for a Virtual Visit with Your Care Team

Do you have a virtual visit soon with your primary care provider? Here are some tips on how to prepare and what you need to know.

How to Order Prescriptions Online

Has COVID changed how you get your prescriptions? Read on to learn how to order prescriptions online from the comfort of your home.

Tech Literacy for Seniors: Tips for Learning New Technology

While learning a new technology is a challenge, our list of tips will help guide you and keep you frustration-free.

5 Causes of Caregiver Burnout & Fatigue

Caring for an aging loved one can be challenging. Reduce stress and prevent caregiving burnout by learning more about where the stress comes from.

Get Connected: 4 Long-Distance Grandparenting Ideas

Use these long-distance grandparenting ideas to stay involved and active in your grandchildren’s lives.

What You Should Do if You’ve Been Exposed to Coronavirus

If you have been exposed to – or believe that you have contracted Coronavirus (COVID-19), here are some guidances on what to do.

Things To Do at Home While Social Distancing: Tips for Seniors

Quarantine can leave many of us feeling lonely and anxious. Yet, a few coping tips can help us manage emotions and survive physical distancing.

Iora’s Guidance as Non-Essential Businesses Reopen

As many businesses in certain parts of the country begin to reopen, Iora Primary Care wants to emphasize that COVID-19 is still active.

Frequently Asked Questions About the Coronavirus with Dr. John Po

An interview with Iora Primary Care’s very own infectious disease specialist on taking precautions and being responsible during COVID-19.

5 Quarantine Mental Self Care Tips To Help You During COVID-19

As the COVID-19 pandemic continues, the amount of daily news and reports can feel overwhelming. Learn key quarantine coping skills to stay positive.

Coronavirus Myths vs. Truths

While we continue to learn more about COVID-19, it can seem like there is more misinformation than fact out there. Here, we will debunk coronavirus myths and supply the facts you need to know.

Protecting Seniors: Avoiding Coronavirus Scams and Phishing

With more seniors in quarantine, reports are emerging of coronavirus scams. Here, we will identify coronavirus scams and how to protect yourself.

Quarantine Resources for Seniors

Being in quarantine can be challenging, but now there are more fun and free online resources for seniors to use at home than ever before.

Tips to Calm Anxiety From a Behavioral Health Specialist

In this time of social distancing and self-quarantines, there are plenty of relaxation techniques to ease your anxiety.

Precautions for Coronavirus: Tips For Staying Safe and What To Do If You’re Feeling Sick

Given the growing concern and daily news about COVID-19 (coronavirus), we want to share some tips for staying healthy as well as guidance on what to do if you feel sick.

5 Ways Seniors Can Improve Brain Health

A recent study reveals that being creative may delay cognitive decline for middle to older aged adults. Learn about 5 recommended ways to improve your brain health today.

Senior man sits on his couch while texting on his phone

Sign Up For Iora Updates

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Current patients can sign up for Iora Updates to stay connected. Iora Updates may include, but are not limited to, general information, events and classes, COVID-19 updates and resources, practice news or announcements, and more.

You may sign up for email or text message updates (or both!) and you can opt out at any time. Simply click the button below and follow the steps.