While the COVID-19 outbreak continues, we are continuing to find ways to be there for our patients and to keep our patients and seniors in the community informed and safe. Below are our answers to commonly asked questions. If you have further questions, please reach out to your first line of defense – your primary care provider. We have also compiled a range of relevant resources on our Live Better Blog, from how to prepare for a virtual visit to tips for coping during times of high stress.
Frequently Asked Questions
Iora is committed to keeping our patients, team members and the greater community safe during this pandemic. We have implemented a number of processes and procedures, and are following the latest guidance from the Centers for Disease Control and Prevention (the CDC) for medical practices and healthcare facilities to best protect you.
We’re caring for patients in-person, by video, or over the phone—whichever way you’re most comfortable.
For those patients coming in for an in-person visit, we are following strict guidance on face mask usage and limiting visitors that come. We still want to make sure that family and/or caregivers can join visits, but because of the heightened risk, we ask that they join by phone or video whenever possible.
The Delta variant is an important reason why we strongly encourage vaccination now. Vaccination is your best protection against this disease and any variants. Although less likely, fully vaccinated people can still get COVID.
If you are fully vaccinated and are at a high risk for a weakened immune response, we continue to recommend avoiding large or indoor groups and events. Please wear a mask if you are around lots of people. To be safer, you should focus on small group activities, with other vaccinated individuals.
If you are unable to get vaccinated or choose not to, please continue to wear a mask and practice physical distancing indoors and in other situations.
Yes we are offering our current patients Rapid Flu and COVID POC testing. We are encouraging all Iora patients who may have symptoms or are concerned about a recent exposure, to please contact their care team directly and they can help you with the next steps.
We continue working with suppliers to make vaccines available at Iora. The number of doses we have on hand may vary by location and change from week to week. For the most updated information, we recommend signing up for Iora Updates to learn when we have vaccination clinics, or contact your care teams directly if you are interested in scheduling a vaccine appointment.
You can always search the national vaccine location finder for a vaccine near you: https://www.vaccines.gov/
Yes, it’s important that we have the most accurate patient record for you in order to provide you with great care. Please take a few minutes to let us know if you have received the COVID-19 vaccine. Contact your care team directly or send us a note through the Chirp patient portal to let us know your vaccine status.
Because COVID-19 is still a relatively new disease, scientists are still learning how long the vaccines protect you. What we do know so far from data, is that COVID-19 vaccines are the most effective tool we have to keep you from getting COVID-19. Getting a COVID-19 vaccine will also help keep you from getting seriously ill even if you do get COVID-19. We know that COVID-19 vaccines are safe and effective, and these vaccines cannot give you COVID-19.
All vaccines available to the public in the U.S., including COVID-19 vaccines, must go through the process of approval by the FDA. There are many strict protections in place, and scientists and doctors who study vaccines at the FDA, to help ensure that these COVID-19 vaccines are safe. This is to ensure ultimate safety and success for the general public.
While the vaccine may be new, scientists have been studying similar vaccines for viruses like this coronavirus for many years now, which is one of the reasons they were able to move so quickly with COVID-19.
Iora is monitoring the COVID-19 pandemic very closely and keeping our patients informed through electronic announcements. If you wish to be included in these announcements, current patients may sign up online.
For the most updated and general information about the COVID-19 pandemic, we recommend viewing the latest directly on the Centers for Disease Control and Prevention website. Specifically we suggest the CDC’s Situation Summary, Guidance for Older Adults, and Guidance for Adults at High Risk.
Yes, we are accepting new patients. We’re caring for patients in-person, by video, or over the phone—whichever way you’re most comfortable.
If you are an Iora patient and do not feel well, contact us. As always, we are available 24/7 for our patients and want to hear from you.
We are limiting the number of visitors at our practice to reduce the chance of exposure to COVID-19. We encourage patients’ families and caregivers to join visits via phone or video. If your visitor is not able to join via phone or video, we are allowing one visitor to attend the appointment per patient. All visitors will be asked to follow the same screening guidelines as our patients in order to physically attend.
“We are in this together and are here for you, our patients.”
– Rushika Fernandopulle, Co-Founder and CEO
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