Virtual Visits: How Iora Is Using Video To Care For Patients


Our Iora care teams have the ability to connect with our patients using a variety of different methods. In light of the COVID-19 pandemic, and in an effort to help keep our patients safe, we are caring for patients with virtual visits by video and phone whenever possible. 

While we may change how we meet and where some of our in-person visits might occur, we are always available to patients 24×7. There is so much we can do to help patients by phone and video which will allow them to stay safe at home. We ask that all of our patients call us first, whether they have a question, need care, advice, etc. 

Why Virtual Doctor Visits?


We know that the safest place for our patients to be right now is at home, and we want to do everything we can to reduce their chance of exposure to the virus. 


There are a number of reasons why we believe a video solution is the best choice for us to stay in touch and to continue managing our patients’ care at this time.

  • Patients can have a visit without leaving their home.
  • Our patients and care teams can see each other clearly. 
  • For those who have trouble hearing over the phone, there is a closed captioning option on the video.


  Just like in-person visits, virtual doctor visits give patients the ability to:

  • Raise any questions or concerns they may have.
  • Address routine follow up needs.
  • Discuss chronic conditions (like high blood pressure).
  • Refill routine medications.
  • Address any urgent medical issues.
  • Manage their stress levels and be more productive.


How is a Virtual Doctor Visit Set Up? 

Our care teams assist our patients in setting up a video call when they schedule appointments. Depending on whether you’d like to set up your video visit on your computer or on your smartphone, our care team has put together helpful tutorial videos in order to get you set up for your virtual visit. 

To join a video visit by computer:


To join a video visit by smartphone:


How do I prepare for a Virtual Doctor Visit at Iora Primary Care?

As a patient, you can prepare yourself for virtual visits by:

  • Download the Hangouts Meet app if you plan to do your video visit using a smartphone or tablet.
  • Making sure your laptop or phone is charged.
  • Knowing your medical and surgical history.
  • Having your current medication list handy.
  • Picking a local pharmacy OR mail order for 90-day prescriptions.
  • Writing down questions for the provider.
  • Checking your blood pressure if you have a blood pressure machine.


Key takeaways for our patients:

  1. We are always here for you, right now this is by phone and video.
  2. Always call first. You shouldn’t walk into any practice (or other doctors’ offices, urgent clinics, etc.) without calling first due to the risk of COVID-19 (coronavirus) spread.
  3. We will get through this together. Stay well.


How can I stay up-to-date about the evolving COVID-19 situation?

For the most up-to-date information, please consult the CDC for the full and latest Situation Summary. We will also be sharing updated information on our Coronavirus FAQ page.

Tags:  Coronavirus