The first time I walked into an Iora Primary Care practice, I knew it was different than any other doctor’s office I’ve worked in.
The differences were noticeable in how the team discussed the people they were caring for, noting them by first name, rather than labeling them as just another “patient”. It was seen in giving people (patients) hugs when they walked through the door and discussing what was important to them in their appointments. We ask what they want to achieve in regard to their health needs and goals rather than telling them what they had to do to become healthier.
It isn’t lost on me that in order to provide this kind of care to our patients, it requires our teams to think outside the box each and every day.
So, how do we do this?
The answer is that we work with our patients to include them as part of the team. After all, if they’re not involved in the health decisions that affect them, will they be able to make a lasting change in their own life? Through this teamwork with patients, we:
- Think of how we can create a community for health, not just deliver care to one person at a time
- Partner with patients to design classes for the larger patient community
- Coordinate transportation when patients have trouble getting to us to ensure that they are getting the care they need and deserve
- Ask patients what we can do FOR them to improve their care and experience
When I first started as a doctor at Iora Primary Care, I found myself comparing Iora to my past experiences in traditional hospitals or clinics. I began to think about the moments when I hadn’t had a chance to huddle with my team in the morning; moments when it was not possible to collaborate with patients and their families to change the course of care in order to meet their wishes, goals and needs.
Overall, I’m so lucky to be a part of a lasting change in patient care, where the patient is truly at the center of the work that we do. Mostly, I’m thankful to be a part of the Iora Primary Care team who shows our patients that they are people first everyday.