How to Prepare for a Virtual Visit with Your Care Team
August 13, 2020 | Good Primary Care
In light of COVID-19, we want maximum flexibility in the way we care for our patients. Virtual doctor visits are a great way to minimize the risk of exposure. Seeing you virtually can save you time and provide you with the quality care you deserve.
What is a virtual visit?
A virtual visit is an appointment conducted by computer, tablet, or smartphone. It allows our patients to see and speak with their care team over a video call rather than in person.
During these challenging times, we understand that one of the safest places for our patients to be is home. Whether you have an upcoming virtual doctor visit or are interested in learning more about the process, it’s helpful to know these steps to make sure you are prepared.
How to prepare for your virtual visit
Step 1: Make sure that your smartphone, tablet, or laptop are charged. If you are using a tablet or smartphone, try propping it up with a heavy object or a device stand.
Step 2: Sit in a quiet and private area of your home in order to avoid distractions. If possible, sit close to your wireless router if you have one.
Step 3: Write down any questions that you have for your care team member for that day’s visit.
Step 4: Make sure to have your medications and any medical devices, such as your blood pressure monitor or blood sugar monitor, nearby to review with your team. Having your weight and temperature readings for that day is also helpful, as well as any blood pressure or blood sugar logs.
Connecting to your virtual visit
Step 1: Click on the Doxy.me link you received from your care team.
Step 2: Enter your name and then click “Check In.”
Step 3: Give your browser permission to access your camera and microphone, if asked.
Step 4: You are now in the waiting room and your care team will start the call when ready.
You’ll need to use a Chrome, Firefox, or Safari browser. A camera and microphone are also required. Your video visit will start soon.
If you have a virtual visit coming up, you are ready! During the visit, you and your care team can address routine follow-up needs, discuss chronic conditions, refill medications, and discuss any health-related questions or concerns you may have. Many of our patients have told us they’re surprised at how similar a video visit feels to seeing their provider in-person, and our providers are able to do almost as much during a video visit as they can in the office.
The care team will privately share encrypted video meeting links so that no one can ‘eavesdrop’ on your communications. During a video visit, if your primary care provider decides an in-person appointment is necessary, we will see you in person.
At Iora, we know this year has brought unexpected challenges, especially when it comes to your health. But as a doctor’s office dedicated to only providing quality primary care for adults 65 and older on Medicare, everything we do puts your health needs first.