Ever heard the saying ‘It takes a village to raise a child?’ Well, we believe it takes an entire healthcare team to deliver the best primary care. At Iora, it’s not just about coming in to see a provider; but rather, an entire healthcare team dedicated to you and your care.
Together, with you as team captain, this healthcare team works to support your whole health. They take the necessary time to listen, to respect and address your questions and concerns. They’re also there to help you plan and achieve your health goals and assist you in navigating the complex healthcare landscape when you need.
As a patient, you’ll receive an entire team, including: a physician or nurse practitioner, Health Coach, Team Nurse, Behavioral Health Specialist, as needed, Clinical Team Manager, an Operations Assistant. Also an integral and key component is your caregiver, whom we consider as an extension of our very own team.
Here’s a little more about your teammates and the dedicated roles each of them will play in your health journey:
Each time you come into the practice, you are welcomed by one of our Operations Assistants. They also help with answering phones, scheduling appointments, medication refills, specialist appointments, paperwork, and more, depending on your needs!
Your Primary Care Provider (PCP)
At Iora, your PCP could be a doctor or nurse practitioner. Your PCP is responsible for providing you with your primary health care and overseeing any care you receive outside of our walls. They like to get to know you as a person, and not just a patient, including what’s important to you and any medical issues you face. Your PCP can diagnose, treat, and prescribe.
Your Health Coach
Your Health Coach is there as your advocate or guide, with the goal of helping you get the most out of your visits and overall care. They will assist you in your health journey, helping you establish and work toward your desired health goals. They are also there to support you and connect you with relevant, available resources, both at the practice and within your community.
Behavioral Health Specialist
When needed, the Behavioral Health Specialist offers assistance if habits, behaviors, stress, worry or emotional concerns are interfering with your daily life or overall health. They work with you and your care team to evaluate the mind-body-behavior connection and provide solution-focused interventions.
The Team Nurse helps with patient assessment and care, clinical advice, blood draws, treatments, assisting providers with procedures, and much more. The Nurse also helps you understand medications, new diagnoses, and lab results.
At Iora, we consider caregivers a key part of our team-based care, especially as many work in patients’ homes and assist them with daily activities.
Working alongside the patient and our team, caregivers may often accompany patients during their visits, while also helping to coordinate, support and administer their overall care. They embedded with the patients’ overall healthcare, and therefore play an integral role as part of our team to help ensure patients receive the highest-quality care.
Iora’s team-based care is at the core of our service. As you can see, our primary care teams work together to build relationships with patients and provide a healthcare experience unlike any other. Every member from the physicians and health coaches to the caregivers plays an important role in providing care that our patients deserve.
For more information about Iora and our team-based care model, please visit our website for stories about Iora’s care or tips on how you can make the best decisions about your care.